Corporate Mission Statement:
“Exceed our customers’ expectations. Provide a rewarding environment for our employees. Generate profits for stability and growth. Improve our world community.”
Global Customer Service & Support
Vortex is committed to going above and beyond for our customers. Vortex’s client-focused quality management system is registered to ISO 9001:2008 and covers every aspect of product quality and technical services, from initial inquiry to product performance. With five world-wide technical service centres working in tandem with Vortex’s network of certified manufacturing representatives, Vortex can deliver global solutions at a local level. Our specialists are available for you to contact at any time and are quickly on site if necessary, even if that means getting on a plane tonight. Contact us here.
Quality assurance in manufacturing is the most important prerequisite for the optimal performance of Vortex products in the field. Vortex sets the same high standards for product quality as we do for customer service and support. Every slide gate, diverter valve, iris valve, and engineered solution from Vortex goes through an extensive quality control testing procedure before dispatch. Vortex products are supported by a comprehensive 12-month manufacturer’s warranty from the date of shipment. Click Here to view our warranty statement.
Our standard product lines mixed with available modifications, Vortex offers well over 800 million variations of slide gates and diverter valves. There are times we can take one of our standard valves and make some minor modifications to fit the application. There are also times when the only thing left standard on the valve is the black and silver Vortex sticker. We rarely decline a customer’s challenge when it comes to handling a dry bulk material. View our Engineered Solutions.
APPLICATION EXPERIENCE & EXPERTISE
Matching the right valve to material characteristics and application parameters is essential for successful processing. Incorrect selection of valves will eventually result into higher product life-cycle costs. Our Application Engineers listen to the customer’s needs and match the right product to your specific application parameters. Fill out our Application Data Form to receive a detailed quote.