About Our Company
who we are | what we do | why we do it
Customer Service & Support
Vortex is committed to going above and beyond for our customers. Vortex’s client-focused quality management system is registered to ISO 9001:2008 and covers every aspect of product quality and technical services, from initial inquiry to product performance. With five world-wide technical service centres working in tandem with Vortex’s network of certified manufacturing representatives, Vortex can deliver global solutions at a local level. Our specialists are available for you to contact at any time and are quickly on site if necessary, even if that means getting on a plane tonight.
Quality assurance in manufacturing is the most important prerequisite for the optimal performance of Vortex products in the field. Vortex sets the same high standards for product quality as we do for customer service and support. Every slide gate, diverter valve, iris valve, and engineered solution from Vortex goes through an extensive quality control testing procedure before dispatch. Vortex products are supported by a comprehensive 12-month manufacturer’s warranty from the date of shipment. Click Here to view our warranty statement.